エピソード

  • Episode 5: Supplier Assessments - The Client's Perspective

    Episode 5: Supplier Assessments - The Client's Perspective
    2023/12/05
    In this episode, one of Relationship Audits’ senior executives, previously at a global enterprise company, gives her view on the benefits of the relationship audit process. Specifically it covers, Ways of strengthening client/supplier relationships beyond ‘golf days’ How to harness rapidly developing technology for stronger client supplier relationships Adapting traditional approaches to client relationship management and keeping client needs front of mind When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    22 分
  • Episode 4: Relationship Diligence in Mergers & Acquisitions

    Episode 4: Relationship Diligence in Mergers & Acquisitions
    2023/11/06
    This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations. Specifically, it covers the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships the options and most productive ways of collecting such data As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    13 分
  • Episode 3: Collecting hard & soft data on business relationships

    Episode 3: Collecting hard & soft data on business relationships
    2023/09/26
    This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships. Specifically, it explores, ·       what current relationship assessment tools are typically used by businesses ·       the pros and cons of different techniques, given the complexity of business relationships ·       knowing what questions to ask ·       the differences between client satisfaction and client commitment As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    17 分
  • Episode 2: The benefits of nurturing business relationships

    Episode 2: The benefits of nurturing business relationships
    2023/09/04
    Host Keith Smith is joined by experts Carey Evans and Simon Rhind-Tutt to explore the importance of nurturing business relationships. They dive into the benefits of long-term partnerships for both service providers and clients. The discussion revolves around the difference between short-term satisfaction and long-term commitment, and the pivotal need to measure client commitment to ensure resilient business relationships. This episode provides valuable insights and practical tips for service providers to strengthen existing client relationships and foster business growth in today's dynamic landscape. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    27 分
  • Episode 1: Monetising existing clients and customers

    Episode 1: Monetising existing clients and customers
    2023/07/31
    Episode One of this new six-part series features Relationship Audits® founders Carey Evans and Simon Rhind-Tutt, sharing valuable insights on enhancing customer service and generating additional revenue for businesses. The episode looks at the advantages of focusing on existing client relationships, bridging the gap between perception and reality through independent assessments. You’ll hear about the importance of understanding client expectations, delivering value, and leveraging past successes to provide tailored solutions. Finally, Carey and Simon have some thought-provoking things to say about the benefits of regular relationship audits that are appropriate to any business. If you would like to explore and unlock any hidden growth for your business, you can contact Relationship Audits: info@relationshipaudits.com or find them on the web at: relationshipaudits.com or tweet (X) @RAMworldwide You can even phone them on +44 020 7287 1737 Learn more about your ad choices. Visit megaphone.fm/adchoices
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    20 分