検索キーワード： 予測・戦略的計画

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach. In What to Ask, author Andrea Belk Olson, CEO of applied behavioral science consulting firm Pragmadik, and head of the University of Iowa JPEC startup incubator, delivers a unique, cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research.

Future Skills Farming ist von Karola Sakotnik, einer künstlerisch denkenden Frau mit Top Managementerfahrung, entwickelt worden. Zwei Ansätze, um Neues zu gestalten: den kognitiven und den kreativen. High Performance und das menschengerecht. MUTIG MenschSEIN als Haltung, um mit Zuversicht und Vertrauen Großes entstehen zu lassen. Ein Klimawandel zwischen uns Menschen.

The Purpose Upgrade provides a unique methodology to repurpose enterprises and revitalise the activities they engage in. It shows how by leaning into society's most pressing priorities, businesses can create more compelling benefits for customers, build more meaningful livelihoods for colleagues, and unlock superior returns for investors, putting all the stakeholders that an enterprise needs back on the same team.

Genug vom Hamsterrad? Unternehmenserfolg mit System! Gewinnorientierte Unternehmensführung mit Ziel und Plan. So setzen Sie die richtigen Prioritäten und steigern Ihren Profit. Umsetzung pur – dafür steht Philip Semmelroth. Die traurige Wahrheit ist: Viele Unternehmer verdienen weniger als Angestellte mit vergleichbarer Qualifikation. Die meisten Solo-Selbstständigen schuften für weniger als 3000 Euro im Monat. Philip Semmelroth sagt: Das darf nicht sein! Unternehmerisches Risiko muss sich auszahlen. Wie das funktioniert, zeigt er in diesem Hörbuch.

James King draws on his 15 years of experience as a trusted advisor to some of the world's most elite and exclusive organizations, combined with cutting-edge scientific research, to reveal the foundational principles that are proven to drive elite performance. Accelerating Excellence will revolutionize the way you perceive excellence, potential, and talent, crushing some of the most entrenched assumptions along the way. You will emerge inspired about the possibility that exists before you, enriched with purpose, structure, and direction.

Hvad er der sket med den sunde fornuft? Og hvordan kan vi få den tilbage? Det lader til, at virksomheder er blevet så opslugte af systemer og bureaukrati (og skærme der fryser), at de har tabt både deres formål og kultur af syne. I sidste ende er det kunderne, der betaler prisen.

In March of 2020, most of the world—along with our politicians—panicked. When presented with an unfamiliar threat in the form of the novel coronavirus, life as we knew it shut down. Without having a plan, we responded in a panic, with no understanding of the true risk to our health or our economy. Our collective reaction to the virus points to one crucial factor: We as a society do not question what we are told—potentially to our own detriment. Author and iconoclast Tony Zorc outlines the insights of iconoclasm and how to not only survive but thrive in the post-pandemic economy.

In Fostering Innovation: How to Build an Amazing IT Team, accomplished technology strategist, executive, and leader Andrew Laudato delivers an eye-opening exploration of how to design, build, staff, and run a high-performing IT department. The book is filled with universally applicable strategies and techniques that can transform any IT team into an all-star cast perfectly aligned with your organization's objectives.

The Ecstatic Stock Market is an absolute must listen if you are investing your money in stocks, cryptocurrencies or commodities. Preserve and grow your wealth by understanding why things are unfolding in the manner that they are.

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations' cultures. James Heskett demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier. Win from Within offers a playbook for developing and deploying culture that enables outsized results.

Mission, vision, values, and aspirational statements are meant to be more than decorations and slogans that make organizations look good in the eyes of employees, customers, investors, and stakeholders. When articulated properly, vision and mission statements can be powerful tools and can be positioned as strategic road maps to steer and unite organizations, employees, and stakeholders toward common objectives and goals. In addition, vision and mission statements can help corporations and organizations define their purpose and establish a unique corporate identity.

Despite the familiar limitations many User Experience teams face—budget and time constraints, lack of formal authority—UX practitioners are uniquely poised to provide strategic value to product organizations. This case study describes how we developed “Creative Bursts” to prove that our organization could look to its UX team for innovation leadership.

When you need advice for what is happening in the world right now as it affects your business, you don't have time to take a course and become the expert. You need to tap into the knowledge of those who have already figured out the next steps. This compilation of interviews was taken in the first six months of the pandemic when the world was both at a standstill and changing moment to moment.

Have you ever attended a strategy meeting and wondered whether everyone in the forum understood what strategy meant? If you have, you are not alone. Interestingly, many such meetings roll on smoothly with impressive outcomes. That phenomenon is the ninth wonder of the world. Some participants probably spend many hours after the meeting engrossed in self-doubt or guilt, depending upon how loudly they spoke during the session. A cold or hot beverage usually works wonders during such moments of self-reflection.

For the past 10 years, Rohit Bhargava’s signature annual Non-Obvious Trend Report has helped over a million readers discover more than 100 trends changing our culture. Now for the first time, Rohit and his team of Non-Obvious trend curators reveal 10 revolutionary new megatrends that are transforming how we work, play, and live.

Esse livro está repleto de exemplos reais e inspiradores de como líderes em diversos setores e organizações deixaram oceanos vermelhos de competição acirrada e passaram para amplos oceanos azuis em novos mercados aplicando o processo e as ferramentas apresentados aqui. Os autores mostram, passo a passo, como construir a confiança em sua equipe para alcançar e aproveitar o novo crescimento.

Our age of radical uncertainty requires a new way of assessing risk that pays more attention to the extreme outliers that too often become tomorrow’s reality. Today’s models cannot cope with the frightening new unpredictable risks we face every day that frequently seem to come out of left field–the effects of climate change, a killer pandemic, a cascading wildfire, a financial crisis triggered by faceless algorithms, or a devastating cyberattack that shuts down the electric power grid. This audiobook advocates a new, more realistic approach to analyzing risk and strategizing.

Die beste Strategie ist hinfällig, wenn es schließlich an der Umsetzung scheitert. Langfristige Vorhaben haben im Alltag meist das Nachsehen, sie versanden viel zu oft im Tagesgeschehen. Mit den praxiserprobten vier Disziplinen der effektiven Umsetzung von FranklinCovey, kurz 4DX, gelingt es jedoch, die Unternehmensstrategie erfolgreich und nachhaltig mit den Erfordernissen des Alltags zu verbinden.

Spend time with this internationally recognized business expert, author, and keynote speaker as he guides you through stages of your corporate growth, using his experience and wisdom to point out opportunities and roadblocks along the way. Listen to his personal stories of successes and failures and lessons learned. Share his humorous recounts of experiences that informed his teachings passed onto you. Then graduate with a degree in "Berkonomics", and use these insights to drive your growth and business success.