検索キーワード： 著者 "Peter & Tom" すべてのカテゴリー

In our era of companies that we hear negative things about almost weekly, where leadership is mistrusted and the foundational principles of organizations are abandoned, where the bottom line is the only thing observed, Jim Kouzes gives us a breath of fresh air and hope that you can build an organization for which good morals and values are the foundation and which can be extremely successful. His powerful examples are throughout this program will inspire you.

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

In the new economy, hierarchical business structures are being consigned to the shredder and replaced with flexible, fast-responding, ad hoc groups of brainworkers. Tom Peters, author of the best-selling In Search of Excellence, is once again ahead of the curve, and now demonstrates that the key to success in business future is total engagement, dynamism, speed, and independence.

The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc. offers an inspirational guide to leaders seeking joy in the challenge of leading others. Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others.

"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."

With the Constitution being invoked more and more in American politics, it’s now more important than ever before that you understand the guiding principles and significance of the document that shaped American democracy. Written well over 200 years ago, the United States Constitution has endured the test of time and remains the document that defines federal law and policy in the United States. US Constitution 101 explores the construction of the American government as it was laid out in the Constitution.

A podcast by two very British Flutter developers, in which nothing is off the table.Except state management. Hosted on Acast. See acast.com/privacy for more information.

Schauspieler Tom Pauls und Autor Peter Ufer erzählen heitere Geschichten aus der Weihnachtszeit. Dabei schonen sie weder Nikolaus noch Knecht Ruprecht, und auch die liebe Familie wird ins Adventschaos verwickelt: Wenn ein Bayer in Sachsen beschwipst im Schwibbogen landet, der Gänsebraten verloren geht, ältere Damen als Mietomas Heiligabend feiern müssen oder der Haushase durchdreht, ist die schöne Bescherung nicht mehr weit. Ergänzt werden die Erzählungen durch die Lieblingsgedichte der beiden Weihnachtsfreunde.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.