In this episode, we discuss:

• As humans, we crave order. Order is predictable and comfortable, but it can also become static.
• On the other side, we crave change. But change and be chaotic and exhausting.
• Disruptive organizations and their leaders can thrive with change and never get tired from it. So how do they do it?
• The answer is counterintuitive - the impose order and discipline around the whole process of making change happen.
• Disruptive leaders embrace the contradiction of order and change by defining how the change will be done. As a result, they don't have to worry about HOW to make a change happen so that they can focus 100% of their time and energy on making the change happen.
• Embracing the contradiction between ordering change is the new skill needed in leadership.
• For example, Amazon has a process to create change using a one-page press release from the future and a six-page FAQ document. Change won't happen unless you have the order – the structure, process, and procedures – to create a container for it.
• Another way to order chaos is to intentionally create liminal space, a place between where you're moving from one state to another. It provides transition time, rituals and ceremonies to mark the end and beginning of things.
• Rituals become a powerful signal for change – welcoming new people, saying goodbye to departing employees, even graduations and wedding ceremonies signal and support change.
• The more disruptive the change, the more you must impose order on the chaos. Order and chaos may appear to be canceling each other out but in fact, they strengthen each other.
• Your ultimate job as a leader is to create this space where order and change can live together,

Additional Resources

• My website: charleneli.com
• Article: 3 Ways to Create Order to Encourage Change (Yes, Really!)
  Article: Ready to organize for disruption? Start here (and now).

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Please tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.

In this episode, we discuss:

• Many leaders today are frozen by the fear of failure. They believe that they need to be perfect or suffer the consequences.
• The idea is to practice to make perfect, not practice to make perfect.
• Leading disruption requires moving from perfect to focusing on being excellent.
• The order allows leaders to make decisions faster with less data while still maintaining a high level of performance.
• Experienced CEO Rebecca Macieria-Kaufman shares that excellence is the opposite of perfection because zero error means that you are not learning. She shares examples of pursuing excellence, especially when delivering for clients and customers.
• When you set the example of how to be excellent, you show the rest of your organization how to move past perfectionism.
• To practice excellence and gain the benefits from it requires practicing the discipline of excellence in three areas.
  • Make small, fast decisions. Instead of having to have all of the information/data to make the perfect decision, prioritize the "minimally viable data" needed to make the first excellent decision.
  • Have the confidence to reverse decisions. Instead of treating every decision as fixed, remember that most decisions are reversible. Almost every time, you can change your mind and go back. This is the foundational mindset underlying agile methodologies.
  • Set impossible deadlines to spur action. Develop the confidence to make decisions without all of the data in hand. More time doesn't necessarily help you make a better decision -- you just feel better about it.
• If this seems complicated, try being excellent for the next five minutes. How can you show up as your best self, not your perfect self? What does that look like and mean to you, your team, and your organization to be excellent?

Additional Resources

• My website: charleneli.com
• This episode features Rebecca Macieira Kaufman, the author of FitCEO: Be the Leader of Your Life and a former executive at Citibank, talking about how she scaled her leadership. You can listen to the full interview with Rebecca in Episode 9 of this podcast.

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Please tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.

In this episode we discuss:

• What it means to extend and scale your leadership into digital and virtual spaces.
• This isn't about the technology -- it's about the relationships you can develop and deepen thanks to digital.
• Success in digital leadership comes from listening, sharing, and engaging in new ways.
• Erica Dhawan, the author of Digital Body Language, shares examples of these new ways of working, for example, that "reading carefully is the new listening, writing clearly is the new empathy."
• Sharing isn't about constantly posting on social media. Rather, it's about sharing the stories that only you can tell that will align people around common goals and objectives.
• Engage by asking questions that lead to deeper understanding.

Additional Resources

• My website: charleneli.com
• This episode features Erica Dhawan, author of Digital Body Language. Learn more about Erica at ericadhawan.com and follower her on LinkedIn, Twitter, Instagram, and YouTube.
• Video: Watch my livestream interview with Erica Dhawan.
• Article: How effective is your digital body language? Let's find out...

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.

In this episode we discuss:

• My personal experience dealing with the resistance to change due to an overwhelming feeling of shame and embarrassment.
• A key component of disruptive, transformative leadership is being able to redefine and reframe failure.
• How we set goals and reward their attainment directly impacts change capacity. Objectives and Key Results (OKRs) are a powerful way to set audacious goals with the full knowledge that you won't hit them. And that's OK!
• People resist change because they don’t know how to deal with uncertainty.
• Using scenarios can be a very helpful tool in dealing with uncertainty and providing clarity on the most important things to be done.
• As a transformative leader, address the fear of uncertainty by anticipating the emotions of change, and erecting trust "scaffolding" to hold space for people.

Additional Resources

• My website: charleneli.com
• Learn more about OKRS and how they create alignment around strategic initiatives.

https://bernardmarr.com/what-are-okrs-a-super-simple-explanation-of-the-objectives-key-results-management-tool/
https://felipecastro.com/en/okr/what-is-okr/
https://www.youtube.com/watch?v=eToFhWEml10
https://www.plai.team/blog/50-resources-about-okr-methodology-for-2021

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.

Rebecca Macieira-Kaufmann is an experienced financial services CEO, having worked at firms like Citibank and Wells Fargo. She is also the author of FitCEO: Be the Leader of Your Life. In the interview, Rebecca shares how she scaled her leadership to create change and turn around companies with thousands of employees -- while also remaining mentally, emotionally, and spiritually grounded. Learn more about Rebecca and her work at rmkgroupllc.com.

I interview Sharon Melnick, Ph.D., a global authority on women’s success, leadership, resilience, and power in this episode. We discuss where leadership power comes from and how leaders can develop and use their power more effectively. This interview was featured in Episode 3: Recognize the Power Shift.

Sharon has a Ph.D. in psychology and combines leadership best practices with behavior change methods she developed through 10 years of psychology research at Harvard Medical School. You can learn more about Sharon and her work at sharonmelnick.com.

In this episode we discuss:

• The idea of agency us that each person has the ability to have a direct impact on the things that are important to them and to act like an owner.
• Agency is needed to scale your leadership, especially when trying to create disruptive change.
• Seasoned CEO Rebecca Macieira Kaufman shares how she scaled her leadership at companies like Citibank and Wells Fargo.
• Example of how Comcast created agency in their call centers.
• The importance of shifting middle managers from being gatekeepers to facilitators.
• Why it’s hard to develop a sense of agency in people.
• Develop and grow agency by putting in place structure, clear guidelines, defining the edges of what is possible.
• Your job as a disruptive leader is to create and support more leaders to scale your disruptive growth.

Additional Resources

• My website: charleneli.com
• This episode features Rebecca Macieira Kaufman, the author of FitCEO: Be the Leader of Your Life and former executive at Citibank talking about how she scaled her leadership.
• Article: Can Your Employees Answer These Three Questions? (They Should!)
• Article: 3 Powerful Strategies for Creating Strong Employee Relationships

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.

In this episode we discuss:

• Why healthy conflict and the ability to surface and resolve disagreements is crucial to being a disruptive leader.
• The importance of honest feedback in creating understanding and building strong relationships.
• How to overcome the awkwardness of giving feedback by setting the stage properly.
• Rather than avoid conflict or confrontations, approach them with the belief that everyone has the best intentions.
• How to maintain healthy relationships while fostering disagree.
• What happens if there isn’t open and transparent ways to deal with differences of opinion and approaches.
• The power of the principle “disagree and commit”.
• Rather than weaken relationships, disagreements done right strengthen and deepen relationships.

Additional Resources

• My website: charleneli.com
• Article: Why You Need Healthy Conflict at Work (and 3 Ways to Create It)
• Article: This One Fear is Mucking Up Disruptive Leadership

Want More?

• Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week.
• Tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube.
• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.