検索キーワード： 著者 "David Price" すべてのカテゴリー

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

The Essential Enneagram has descriptive copy which is not yet available from the Publisher.

Welcome to Black&Marvel fam! A podcast created by true believers in Marvel content where we cover the comics, the Marvel Cinematic Universe (better known as the MCU), games and more. We take the incredible stories that have been told through the years, across multiple mediums and dissect them through the lens of the Black perspective while also touching on topics including race, gender, sexuality, and more.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

No matter how busy or stressful your day, with 10-minute steps and quick exercises, you can better understand your experiences and learn how to survive setbacks. The book covers everything from dealing with worry and anxiety and building your confidence, to creating healthy life habits and positive relationships. It includes sections on what to read, questions to reflect on, video clips to watch and things to try out in your everyday life. Using evidence-based approaches like CBT and mindfulness, it will help you to get the best out of life and become the person you want to be.

We are witnessing the emergence of ordinary people working together to solve big problems in all aspects of our society, rooted in a communal desire to make the world a better place in which to live: The student organizing a mass global protest, inspiring millions to take action. A school achieving great academic outcomes because of its commitment to diversity. The successful brewery giving customers the opportunity to become co-producers.

From David Price, author of The Road to Assunpink Creek, follow along on the journey of Delaware's Revolutionary War hero, John Haslet, and the legendary regiment he commanded during the 1776 campaign of George Washington's army. This is the story of Colonel John Haslet, an Irish immigrant to the American colonies who made the ultimate sacrifice while fighting for his adopted country. During this pivotal moment in America's war for independence against Great Britain, a newborn nation struggled to survive against a militarily superior force deployed by a mighty empire.

Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.

Introduce el modelo Me2B, en el cual se cumple la máxima, "el cliente tiene el control". Ofrece una mirada detallada a la manera en que las organizacioles fundamentales de los clientes y les proporciona experiencias excepcionales, lo que transforma las transforma y optimiza.

Planning the invasion of Normandy, the Allies knew that decoding the communications of the Nazi high command was imperative for its success. But standing in their way was an encryption machine they called Tunny (British English for “tuna”), which was vastly more difficult to crack than the infamous Enigma cipher.

Drawing on period letters and chronicles, and on the papers of the Virginia Company - which financed the settlement of Jamestown - David Price tells a tale of cowardice and courage, stupidity and brilliance, tragedy and costly triumph. He takes us into the day-to-day existence of the English men and women whose charge was to find gold and a route to the Orient, and who found, instead, hardship and wretched misery. Death, in fact, became the settlers' most faithful companion, and their infighting was ceaseless.

The Age of Pluralism is a clarion call for pluralism in an age of increasing tribal and nationalist defensiveness. To drive this multicultural world, David Clive Price offers the leaders of the future a global leadership toolkit - for increasing teamwork and innovation, and for leveraging diversity of generations, backgrounds, and cultures.

A collection of hactivists, hobbyists, forum-users, and maverick leaders are leading a quiet but unstoppable revolution. They are sharing everything they know, and turning knowledge into action in ways that were unimaginable even a decade ago. Driven by technology, and shaped by common values, going open has transformed the way we live. It's not so much a question of if our workplaces, schools, and colleges go open, but when.

The ancient conflict that has waged on Earth for eons between two rival groups of alien gods, one from the bright center of the galaxy and one from the dark abyss beyond, is finally nearing its end. A prophecy foretelling the birth of children of the bright gods, the Lightbringers, is fulfilled, and dark forces immediately set out to destroy them. Raised in secrecy on a mysterious isle by a group of magical women called the Circle of Swans, one of the children, Deykin, is believed to be safe until one fateful day when his world unravels.

The Pixar Touch is a lively chronicle of Pixar Animation Studios' history and evolution, and the "fraternity of geeks" who shaped it. With the help of visionary businessman Steve Jobs and animating genius John Lasseter, Pixar has become the gold standard of animated filmmaking, beginning with a short special effects shot made at Lucasfilm in 1982 all the way up through the landmark films Toy Story, Finding Nemo, Wall-E, and others.

A proven system to develop your Global Leadership and Cultural Intelligence (CQ), with success strategies and inspiring examples from around the world. The business leaders of today face extraordinary complexity, rapid change, and increasing diversity in their markets and workforces. And yet more than 90 per cent of global executives identify cross-cultural effectiveness as their biggest challenge. This audiobook gives you the tools and confidence to transform your business, personal, and financial performance.

With Christmas around the corner, it’s time for Amish families to include holiday greetings in their circle letters, each writer adding to a growing collection as it travels on to the next. In this delightful trio of stories, three cousins scattered across the country share their blessings - and reveal news of romantic surprises.

The Crew recounts the intimate, personal testimonies of Wing Commander Ken Cook, who served as Bomb Aimer with the Comans crew. The audiobook specifically follows Flying Officer Jim Comans and his crewmen from their enlistment as volunteers, through training and into operational service. The Comans crew flew 45 hazardous bombing missions - mostly deep into Germany at night - through the winter of 1943 to the summer of 1944.

Where every week or so, two long time colleagues in the world of music, David Price and Donald “Doc” Smith discuss the triumphs as well as the twists and turns along the path of life-long learning for members of thousands of civilian community music ensembles of every shape and size. Topics include positive and negative effects of cognitive and physical challenges as members enter their senior years and mix with younger members. The hosts share a lifetime of touching and humorous stories and solutions that are enhanced by the suggestions of special guests and comments from listeners.

The story of one of the most remarkable–and feared–British aircraft of the Second World War: the de Havilland DH.98 Mosquito fighter-bomber.